Privacy Policy

Last Updated: March 2026

Welcome to Mobile Planet. This Privacy Policy outlines how we collect, use, process, and protect your personal data when you use our website or services. Our practices are compliant with the Information Technology Act, 2000 (IT Act) and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

1. Information We Collect

We may collect the following types of personal data when you interact with us (e.g., when requesting a quote or booking a repair):

• Identity Data: Full name.
• Contact Data: Phone number and email address.
• Technical & Usage Data: IP address, device type, browser information, and how you interact with our website.

2. Purpose of Collection

We process your personal data solely for the following lawful purposes:

• To provide and fulfill the services you request (e.g., repairing your mobile device).
• To contact you regarding your repair quotes, service updates, or inquiries.
• To improve our website functionality and customer service experience.
• To comply with legal and regulatory obligations under Indian law.

3. Consent and Your Rights (DPDP Act Compliance)

By providing your personal data, you consent to its collection and use as described in this policy. Under the DPDP Act, 2023, you as a Data Principal have the right to:

• Access: Request a summary of the personal data we hold about you.
• Correction: Request correction or updating of your inaccurate personal data.
• Erasure: Request the deletion of your personal data when it is no longer necessary for the purpose it was collected.
• Grievance Redressal: Register a complaint regarding the processing of your data.

4. Data Security

We implement reasonable security practices and procedures in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to protect your data against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention & Sharing

We do not sell your personal data to third parties. We only share data with authorized service providers necessary to fulfill your service requests, or if required by law enforcement agencies under applicable Indian laws. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as mandated by law.

6. Contact Us (Grievance Officer)

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact our Grievance Officer at:

Mobile Planet
R.N Road, Opposite of Samrat Sweets
Coochbehar 736101, West Bengal, India
Phone: 9679700569